My prints are creased, what can I do?
- PRODUCT -
How big are the posters?
Our prints do vary in size. Sizing can be found in the info section of each product.
How big are the mousepads?
Our mousepads have a diameter of 20cm and a height 3mm
Do you use good quality paper?
We use very good quality paper at a thickness of 220 microns.
What size frame should I get?
Ideally as per the sizing mentioned for each poster.
- PACKAGING -
How are the prints packaged?
Prints are packaged in a strong, sturdy postal tube to ensure safest handling when in transit.
How are the mousepads packaged?
Mousepads are packaged in poly bubble wrap envelopes to ensure safe handling
If I buy a print & a mousepad, how are they packaged?
We package the mousepad and print together in the mailing tube - you need not worry about any damage to either of them, as the mousepads are soft and the prints are sturdy.
- SHIPPING & DELIVERY -
What is your return policy?
See our policy here
Do you ship internationally?
Yes we ordinarily do however, there are some restrictions to some countries due to COVID. Please reach out to us before you place an order.
How long until I get my delivery?
This will be dependent on the shipping option you chose.
Can I change or cancel my order?
Unfortunately not so please bear this in mind before you place your order.
How can I track my order?
You will receive an email from us after your item has been shipped with a tracking number. You may use the tracking number here
I’m from the EU, do I need to pay VAT?
Please note that EU countries now charge VAT for Non-EU items below €150, we do not collect VAT at our checkout and therefore VAT may be charged to you once the package reaches your country.
What shipping options do you provide?
All info on shipping
We try our very best to ensure your posters arrive in the best condition possible. Although we try our very best, sometimes posters may inherit slight creases in transit. Wind It On The Move cannot be held responsible for any slight imperfections picked up in transit though we will aim to rectify the situation to appease both parties.